Website Terms and Conditions

01About us

The website is operated by Sparks Consultancy AS, a company registered in Norway.

In these terms, Sparks Consultancy, we, us and our mean Sparks Consultancy AS. You and your mean any person who visits or uses the website, and any organisation that person represents.

02What these terms cover

These terms govern:

• access to and use of the website
• enquiries and bookings made through the website
• free and paid resources supplied through the website
• any website based assessment, calculator, chatbot or automated feature

They do not, by themselves, set the scope, price, timetable or deliverables for consultancy, implementation, fractional leadership or other client services. Those services are governed by the proposal, order form, statement of work, booking confirmation or client agreement that applies to the engagement.

If there is a conflict between these terms and a written agreement for paid client services, the written agreement takes priority for those services.

03Who the website and services are for

The website and our services are intended primarily for businesses and people acting in a professional or commercial capacity. You must be at least 18 years old to make a paid booking or enter into an agreement through the website.

If you use the website or make a booking for an organisation, you confirm that you have authority to act for that organisation. The organisation will be responsible for your use of the website and any booking or purchase made on its behalf.

Unless we expressly agree otherwise in writing, our paid consultancy and implementation services are supplied on a business to business basis.

04Website information and no guarantee of results

The website provides general information about sales infrastructure, CRM systems, sales processes, client retention, artificial intelligence, automation, training and related business matters.

Website content is not legal, financial, accounting, tax or other regulated professional advice. It should not be treated as a substitute for advice based on your organisation's particular circumstances.

We take reasonable care when preparing website content, but business practices, technology, software features, laws and third party services change. We do not promise that every item will always be complete, current, error free or suitable for a particular purpose.

Any examples, case studies, testimonials, projections or descriptions of possible results illustrate experience or potential outcomes. They do not guarantee that you will achieve the same result. Sales, revenue, conversion, retention, time savings and other outcomes depend on factors including your market, offer, team, data, decisions, implementation and continued use of any system.

You remain responsible for evaluating information and making your own business decisions.

05Acceptable use

You may use the website for lawful personal or internal business purposes.

You must not:

• use the website in a way that breaks any law or infringes another person's rights
• attempt to gain unauthorised access to the website, its server, accounts, systems or data
• introduce malware, malicious code or any material that could damage or disrupt the website
• interfere with security controls, access restrictions or the operation of the website
• impersonate another person or misrepresent your identity, authority or connection with an organisation
• use the website to send unlawful, fraudulent, abusive, defamatory or misleading material
• collect personal data from the website without a lawful basis
• use automated tools to place excessive demands on the website or bypass measures intended to manage access
• reproduce, republish, sell or commercially exploit website content except where these terms expressly allow it

We may restrict or block access where we reasonably believe the website is being misused or these terms have been breached.

06Automated access, data mining and AI training

Unless we have given prior written permission, you must not use bots, crawlers, scrapers or other automated methods to:

• extract or copy substantial parts of the website or our resources
• create or enrich a database, directory, competing product or commercial service
• carry out text or data mining
• train, fine tune, test or improve an artificial intelligence or machine learning model
• generate content that imitates or misrepresents Sparks Consultancy, our materials or our brand

This restriction does not prevent ordinary indexing by a recognised public search engine that follows our technical access instructions and uses the content only to provide genuine search results.

07Artificial intelligence and automated website features

The website may include assessments, chat tools, recommendations, summaries or other features that use automation or artificial intelligence.

Outputs from these features may be incomplete, inaccurate or unsuitable for your circumstances. They are provided for general information and should be checked by a person before you rely on them or use them in a business decision.

Do not submit confidential information, special category personal data or personal data about another person through an automated feature unless we have clearly invited that information and you are authorised to provide it.

We may suspend, change or remove an automated feature at any time. Further information about personal data used by these features is provided in our Privacy and Cookie Policy.

08Intellectual property

The website and its original content are owned by or licensed to Sparks Consultancy AS. This includes text, graphics, photographs, video, audio, downloads, templates, frameworks, training materials, website design, branding and logos.

Copyright, trade mark rights and other intellectual property rights remain with their respective owners. Nothing in these terms transfers ownership to you.

You may:

• view the website on your device
• print or save a reasonable extract for your own internal reference
• share a link to a public page, provided you do not imply endorsement or partnership

You may not remove ownership notices, alter the meaning of our material, present it as your own, use our branding without permission or reproduce a substantial part of the website for publication, training, resale or commercial distribution.

09Free and paid resources

Resources may include guides, reports, templates, checklists, recordings, workbooks and other downloadable or online material.

Unless a resource states otherwise, we give the person or organisation that receives it a limited, non exclusive, non transferable licence to use it for internal business purposes. You may adapt a working copy for your own internal use, but you may not:

• resell, sublicense or distribute the resource
• upload it to a shared library, membership, course or public platform
• use it to provide a competing product or service
• remove copyright or ownership notices
• use it to train or improve an artificial intelligence model

Resources are provided for information and practical support. They do not include individual advice unless this is expressly stated.

10Enquiries, forms and material you submit

You are responsible for ensuring that information submitted through the website is accurate and that you are authorised to provide it.

Please do not send information that is unlawful, malicious or infringes another person's rights. Do not send confidential or highly sensitive information through a general enquiry form.

You retain ownership of material you submit. You give us permission to use it only as reasonably necessary to:

• respond to your enquiry
• assess whether we can provide a service
• administer a booking or agreement
• deliver the requested service
• meet legal, security and record keeping obligations

We will not publish a testimonial, case study or identifiable client material without an appropriate written agreement or permission.

11Bookings and formation of a contract

Website descriptions and invitations to book a call are invitations to discuss or request services. They are not, by themselves, a binding offer to provide a particular service.

A contract for a paid session, resource or service is formed when the applicable step has occurred, which may be:

• we send a booking or order confirmation
• payment is successfully completed and accepted
• both parties accept a proposal, order form or statement of work
• both parties sign a client agreement

The applicable confirmation or agreement will identify the service, price and any additional conditions. We may decline a booking or enquiry before a contract is formed, including where there is a conflict of interest, lack of capacity, a technical or pricing error, or the requested work falls outside our services.

You must provide complete and accurate booking information. You are responsible for checking the date, time zone, joining details and any preparation requirements.

12Prices, payment and taxes

Prices and currencies will be shown on the relevant page, checkout, proposal or booking confirmation. Unless stated otherwise, prices exclude VAT and other taxes that must be added by law.

Payment is due at the time or on the date stated in the applicable booking confirmation, invoice or agreement. A booking may remain unconfirmed, and work may be delayed or suspended, until required payment has been received.

Payments may be processed by a third party payment provider. Its separate terms and privacy information apply to its processing. We do not normally receive or store your full payment card details.

If a displayed price or description contains an obvious error, we may correct it before accepting the order. If payment has already been taken, we will offer the correct terms or cancel and refund the affected payment.

13Rescheduling, cancellation and refunds

One off paid sessions

Unless different terms are clearly stated when you book:

• you may reschedule a paid one off session once by giving at least 72 hours' notice
• the replacement session must take place within 60 days of the original date, subject to availability
• a cancellation, request to move the session with less than 72 hours' notice, or failure to attend does not normally qualify for a refund
• if we need to cancel, you may choose a replacement date or a refund of the amount paid for that session

Consultancy and ongoing services

Cancellation, postponement and termination of an audit, implementation project, fractional engagement, retainer or other client service are governed by the written agreement for that engagement.

Digital content

Except where mandatory law provides otherwise, a digital resource is not refundable after it has been downloaded, accessed or supplied.

Consumer rights

Our paid services are intended primarily for business customers. If we expressly agree to supply a service or digital content to you as a consumer, mandatory Norwegian consumer rights apply.

For a qualifying distance contract, this may include a 14 day right to withdraw. If you ask us to begin a service during that period, you may have to pay for the work completed before withdrawal. If a service is fully performed, or digital content is supplied immediately, the right to withdraw may be lost where the legally required express consent and acknowledgement have been obtained.

Nothing in these terms removes a right that cannot lawfully be excluded.

14Third party websites, services and integrations

The website may link to or use services operated by other organisations, including booking, payment, video, CRM, analytics, social media and embedded content providers.

We do not control third party websites or their independent activities. A link does not mean that we endorse every statement, product or service on the linked website. You should review the third party's terms and privacy information before using its service.

We are not responsible for a third party service being unavailable, changed or withdrawn, except to the extent that responsibility cannot lawfully be excluded.

15Privacy and cookies

Our Privacy and Cookie Policy explains how we use personal data and cookies. It forms a separate notice and should be read alongside these terms.

You can manage nonessential cookies through the cookie controls on the website. Continuing to browse is not treated as consent to nonessential cookies.

16Website availability and security

We aim to keep the website available and secure, but we do not guarantee uninterrupted or error free access. We may update, suspend or withdraw all or part of the website for maintenance, security, legal, technical or business reasons.

Although we use reasonable security measures, internet transmission is not completely secure. You are responsible for using an appropriate device, current software and reasonable security precautions.

Where the website allows you to create an account or use access credentials, you must keep them confidential and tell us promptly if you believe they have been compromised.

17Our responsibility to you

Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes liability for fraud, wilful misconduct and any other liability that cannot be excluded under Norwegian law. Mandatory consumer and data protection rights are not affected.

Subject to that:

• we are not liable for a decision made solely in reliance on general website content or an unchecked automated output
• we are not liable for loss caused by information, instructions or access provided inaccurately or late by you
• we are not liable for a third party website or service outside our reasonable control
• we are not liable for indirect or consequential loss arising from use of the website
• where you use the website for business purposes, we are not liable for loss of profit, revenue, anticipated savings, opportunity, goodwill, reputation or data

For a claim relating solely to a paid resource or paid one off website booking that is not governed by another written agreement, our total liability will not exceed the amount you paid for the resource or booking that gave rise to the claim.

Liability relating to consultancy, implementation, fractional leadership or other client services is governed by the written agreement for those services.

18Events outside our reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control. This may include failure of internet, hosting, electricity, telecommunications, payment or third party software services; cyberattack; natural disaster; epidemic; industrial action; government action; or serious illness.

We will take reasonable steps to reduce the effect of the event and resume the affected activity when reasonably possible. Any rights relating to a paid client service will also be subject to the agreement for that service.

19Changes to the website and these terms

We may change website content, services and features at any time.

We may also update these terms to reflect changes in the business, website, technology or law. The latest version will be published on the website with a revised date.

Changes apply from publication and do not retrospectively alter a contract already formed unless the applicable agreement or law permits the change.

20Norwegian law and disputes

These terms and any dispute or noncontractual claim relating to the website are governed by Norwegian law.

Please contact us first so that we can try to resolve a concern directly. If a business dispute cannot be resolved, the Norwegian courts will have jurisdiction, with Stavanger as the agreed legal venue where the law allows that choice.

If you are a consumer, any mandatory rights concerning applicable law, venue or access to a consumer dispute process remain unaffected.

21General terms

If a court or competent authority finds part of these terms invalid or unenforceable, the remaining terms will continue to apply.

A delay in enforcing a right does not waive that right.

You may not transfer your rights under these terms without our written agreement. We may transfer our rights and obligations as part of a genuine reorganisation, sale or transfer of the business, provided this does not reduce any mandatory rights you have.

No person other than you and Sparks Consultancy AS has a right to enforce these terms, except where a written client agreement expressly provides otherwise.

These terms are written in English. If they are translated, the English version will apply to the extent permitted by law.

22Contact

Questions or concerns about these terms should be sent to: